Return Policy
Return Policy for Damaged Products At zaramart, we strive to provide our customers with high-quality products and excellent service. If you receive a damaged item, we want to make the return process as simple and convenient as possible. Eligibility Criteria for Returns: Damaged Products: We accept returns for items that are received in a damaged condition. Damage may include but is not limited to, visible cracks, breakages, or defects affecting the functionality of the product. Timeframe: To be eligible for a return, you must notify us of the damage within 1 of receiving the product. Please inspect your order upon reception and contact us immediately if the item is defective or damaged. Return Process: Contact Customer Support: To initiate a return due to damage, please contact our customer support team via zaramartshop@outlook.com or 0332-8222545. Provide your order number, details of the damage, and any relevant photographs to support your claim. Evaluation: Once we receive your return request, our team will assess the damage based on the provided information. In some cases, we may request additional details or images for a thorough evaluation. Return Authorization: If your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item to us. Return Shipping: You will be responsible for shipping the damaged item back to us. Please ensure that the product is securely packaged to prevent further damage during transit. Refund or Replacement: Upon receiving the returned item and verifying the damage, we will process your refund or send a replacement, depending on your preference and product availability. Exceptions: Non-Returnable Items: Certain products may not be eligible for returns if they are customized or personalized according to your specifications. Please check the product description for any specific return restrictions. Shipping Costs: We do not refund shipping costs for returned items unless the return is due to our error or a defective product.